Question

Question 1 1 / 1 point

True or False: An IT plan should be developed before a strategic business plan so that management will know what they can plan based on available systems.

True

False

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Question 2 1 / 1 point

Which of the following flow chart symbols is used to represent a step or action which is taken in the process?

A) rectangle

B) diamond

C) circle

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Question 3 1 / 1 point

Which of the following best defines a process?

A) a series of events to get something done

B) steps a worker follows to complete a task

C) a series of tasks that are completed in order to accomplish a goal

D) a strategic objective

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Question 4 1 / 1 point

Which of the following are true about an Enterprise Resource Planning (ERP) System? (select all that apply)

A) it has a centralized database

B) it can be used to run an entire company

C) it is a software application

D) it has best practices built in

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Question 5 1 / 1 point

True or False: IT managers should implement new technology as soon as it hits the market, always striving to obtain the least expensive products available.

True

False

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Question 6 1 / 1 point

True or false: E-commerce is a subset of e-business.

True

False

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Question 7 1 / 1 point

Which of the following is defined as an intentional effort to plan, document, implement, and distribute an organization’s business processes with the support of information technology?

A) business process engineering

B) business process management

C) business process reengineering

D) business process improvement

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Question 8 1 / 1 point

Good IT management, which is necessary for a great IT plan, should do which of the following?

A) tell management what their business objectives should be

B) advise management if technology being considered to solve a problem is not yet proven

C) advise management that available technology is too expensive

D) let management determine the desired technical solution

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Question 9 1 / 1 point

Which of the following flow chart symbols is used to represent a decision point in the process?

A) rectangle

B) diamond

C) circle

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Question 10 1 / 1 point

How often should the IT plan should be changed?

A) every five years

B) monthly

C) typically, every three to five years—or sooner, if business conditions warrant it

D) never—an IT plan, once in place, does not change

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Question 11 1 / 1 point

E-Bay is an example of which e-commerce model?

A) B2C

B) C2B

C) C2C

D) C2B

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Question 12 1 / 1 point

Which of the following flow chart symbols is used to represent a point at which the flowchart connects with another process?

A) rectangle

B) diamond

C) circle

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Question 13 1 / 1 point

Servicing customers and collaborating with business partners are characteristics of which of the following?

e-business

e-commerce

business to business and consumer

e-collaboration

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Question 14 1 / 1 point

Which of the following are true regarding a business model? (select all that apply)

A) it is the organization of product, service and information flows

B) it is the source of revenue

C) it is a source of benefit for suppliers

D) It is a source of benefit fo customers

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Question 15 1 / 1 point

Which of the following is innovation that creates an entirely new market or transforms an existing one?

transformative innovation

disruptive innovation

market-changing innovation

unparalleled innovation

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Question 16 1 / 1 point

True or false: Most IT dollars are spent on the IT infrastructure.

True

False

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Question 17 1 / 1 point

True or false: Any firm establishing a Web presence, no matter how small or localized, instantly enters global marketing.

True

False

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Question 18 1 / 1 point

Which of the following are components of the business process? (select all that apply)

A) input

B) output

C) customers

D) suppliers

E) process

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Question 19 1 / 1 point

True or false: In business process reengineering, it is best to select the IT system to be used prior to reengineering the processes to ensure the process fits the system.

True

False

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Question 20 1 / 1 point

Which of the following is defined as fully understanding the goals of a process and then dramatically redesigning it from the ground up to achieve dramatic improvements in productivity and quality?

A) business process re-design

B) business process management

C) business process reengineering

D) business process improvement

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