In this chapter, we presented several of the tools mentioned in previous chapters and utilized in the case studies in Chapter 4. These included data collection tools, basic graphical tools, knowledge-based tools, and tools for understanding process stability and capability. Some key points to keep in mind when applying these tools are:

Various types of tools are used as part of process improvement and problem-solving frameworks, or on their own.
Data collection tools are used to obtain the most appropriate data for analysis.
Sampling concepts can help us obtain the right quantity and quality of data.
The importance of data quality is often overlooked.
Graphical analysis tools are used for analyzing quantitative (number) data.
Knowledge-based tools are used for analyzing qualitative (idea) data. The results of using these tools are dependent on participation of people with the right knowledge.
Control charts and capability indices are used to assess the stability and capability of the process

Please respond to the following:

Among the tools (e.g., graphics tools, knowledge-based tools, etc.) that the author discussed, determine the type of tool that you would use for process improvement framework.

Next, determine the type of tool you would use for problem solving framework. Justify your response.